- I have registered in stock exchange, how can I conduct transactions?
- I have deposited E-gold into my balance and would like to exchange it for Fethard – how can I do it?
- I want to buy the position that has already been placed, how can I do this?
- How can I withdraw the money from stock exchange account?
- I’ve noticed an error
- I submitted my application for funds withdrawal yesterday and it still has not been paid. When can I expect the transfer?
- Support Service has not been answering me about 20 minutes. Why?
- Where can I address if I have any question?
For conduction of transactions on stock exchange it is necessary to fund your account first. It can be done in section “balance” by clicking on “fund” button. Then you should fill in an application form. Further balance funding can be done automatically via stock exchange site or manually. In case of manual funding you will find a message about manual funding including the number of electronic account or note for funds sending.
It is necessary to go into section “place position” where you should enter numerals into form fields and also currency which you want to give and which you want to get. Cross-rate is counted automatically.
In section “Opened positions” you should click on “purchase” opposite the desired position. After it you should go to link where in the fields of form you will find numerical parameters of the position and verification code. To complete the exchange you should enter verification code and click on “place”.
It is necessary to enter “balance”, then go to “withdraw” and after that to fill in application for withdrawal. Withdrawal is performed manually by system operator.
Please address to Support service and describe the bug
If your transfer has not been completed it means that in present time the necessary amount is not available. As soon as it becomes available the transfer will be done. But such situations occur very rarely and they are under continuous control of operators in order to satisfy the customer’s request in the shortest possible time.
It’s necessary to take into consideration that Support Service works from 11.00 to 20.00 Moscow time and has a lunch time from 15.00 to 16.00. Service operators can be busy with other customers, so, if they do not respond you for 5 minutes in working time you should send the next message in 5 minutes and they will answer you without fail!
You may address to ICQ: 441-188-690 or through LiveChat. Service support works from 11.00 to 20.00, lunch time is from 15.00 to 16.00, Moscow time.
